TWO FACED LYING SNAKES OF AMERICAN SWISS

Absolutely pathetic ******* service from American Swiss at the Chatsworth Center in Chatsworth, Durban. The staff are a bunch of two faced *****!!!!

My wife purchased a cellphone last year, and after a few months the phone stopped working since the software would just simply not update.

We took the phone back to the store (since it is still under the manufacturer warranty) and requested a software update. The phone was booked in at that time.

Fast forward to months later my wife called in and was told by one of the ladies at the store that there was water damage and that there is nothing they could do. My wife responded that there is absolutely no chance that there is water damage and that she would visit the store herself to sort it out.

Unfortunately she had to work so I visited the store myself on the 14th of April 2018. I was assisted by a lady by the name of Nivana who informed me that the phone is working and she attempted to quickly despatch the phone to me. I told her to hold on, since someone in the store called my wife and told her that it's not working and that I would not take the phone unless she could prove so.

The battery on the phone was dead so I provided a USB cable so that it could be charged. Still neither her nor the manageress Reena could tell me who phoned my wife.

I then left the phone there to charge and visited a few other stores. When I returned the phone was switched on and was NOT WORKING. When I questioned why Nivana told me it was working she played dumb stating that she did not know anything about the phone and that the manageress had called my wife(suddenly their memories came back) then the manageress told me that when she spoke to my wife she said OK and that she will pick the phone up. MY WIFE DID NOT SAY ANYTHING TO THAT EFFECT. SHE SAID THAT THERE IS NO WAY THAT THERE IS WATER DAMAGE AND THAT SHE WOULD COME TO THE STORE TO SORT IT OUT.

Nivana denied everything she said in front of the manageress which I expected since they are both snakes who think that uneducated people are visiting the store.

Nivana simply wanted to send me away with a faulty phone and if I didn't question her that is exactly what would have happened. She had the audacity to tell her manageress repeatedly that she was the one that suggested I check the phone before I take it, when she Was trying to rush me out of the store and I told her explicitly that I want to check that the phone is working before I take it.

In the end I refused to take the phone since it has to be sorted out by the manufacturer. The manageress informed me that she would send the phone back to the manufacturer.

There is no water damage. There has never been any water damage. A call to the call center resulted on a ***** of a Mobicell agent named Caroline telling me that water damage can happen from keeping the phone in my pocket. Where the hell am I supposed to keep it then??!!!!! So basically Mobicell looks for any excuse not to repair their **** phones

Software problems are not mine to deal with. It is the duty of the manufacturer to sort it out since they are providing such a useless product. If it was such a great phone and operating correctly, we would not be in this situation.

You have two people working in an *********, unprofessional, down right disgusting manner in your store that go against everything the Consumer Protection Act and Tcf principles have layed out.

I will be contacting the National Consumer Council of South Africa and Wendy Knowler from ECR.

I would love to hear the lies from the mouths of these two women then and Mobicell.

WARREN LEE NAIR