Time consuming and attitude

I had to take my marriage certificate for a new card with a name change after I got married. Head office blocked my old card as they must have picked up that when I make payments the surname differs. I took the certificate, tthe store faxed it to call centre. I had to come back after 15 minutes. When I got to the store they called the call centre and waited an hour before they could speak to a consultant. Only to be told now they needed a faxed copy of my ID, to a different number and then the lady had to call another number. It took half an hou to get the fax through. The store then called the given number and the person then wanted to now if the store attendant new me! At that point I said I want to speeak to the person at the call centre. I told him that now I had enough of this waiting as I was now in the store for almost three hours and that I was putting in a report on this site. The gentleman asked to speak to the store lady and told her he now refuses to help me! I willr be closing my account after being a loyal customer for many years. So much for helping your costomers.