Timberland Watch

I purchased my watch at American swiss Kempton Festival Mall on 21June 2020, i started noticing the bezel coming off i booked the watch at mall of africa to be repaired on the 21 January 2021, the watch was ready for collection on the 03 March 2021, when i inspected the watch i found the bezel was fixed however it had scratches so we had to rebook it so they can replace it, todate 7 months later i still havent got back my watch i even suggested why cant they replace the watch since it was still under warranty I cant get proper reason im worried that the time i get my watch be it will be out of warranty if it happens i get it back. That's the most horrible experience i have with American Swiss even regret why i never to Timberland direct and purchase it there direct