KK
Khaalid K

1 reviews | Active since Nov 2018

05 Nov 2018, 16:43

The worst treatment of staff by a massive Group of companies

American Swiss Jewelry in the Cape Town International Airport...

This has to be THE WORST branch of American Swiss in Cape Town. I have visited the store numerous times in the past few months and everything seems completely unorganized. They only have 2 staff members I can recall seeing helping customers in the store. The branch manager is NEVER at the store and as a result his staff suffer. I had a sit down with one of the staff members of the branch and this poor lady told me that she has been working the late shift, from around 1 PM till 10 PM, for the past 2 months straight. She said that upon speaking to the branch manager, he just acknowledged her complaint and did absolutely nothing about it. She also told me that she frequently has to work late shift, into an early shift as well, meaning that she does not get time to spend with her family, neither does she have time to sleep. She literally forces herself to stay awake for 24 HOURS AT A TIME! In addition, the staff have already laid complaints to the area manager, who, much like the store manager, has done absolutely nothing to assist them

"TFG creates opportunities that allow our employees to grow and succeed in an environment of support, collaboration and respect." That is what I found on their careers page. CLEARLY they have it the other way around.

I sincerely hope that this issue will be tended to and that the reputation of The Foschini Group will be restored to what it was

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Replies (1)
American Swiss
American Swiss's reply06 Nov 2018, 10:21
Official
Good morning Khaalid

Thank you for bringing this very concerning matter to our attention.

You can be assured that this matter will be elevated to the relevant department to review and address.

You will be contacted with feedback soonest.

Kind regards
Jewellery Customer Care