The WORSE jewelers ever!

I am really disappointed in the way we've been treated by American Swiss since 13 July 2016.

My husband bought my engagement ring on my mother-inlaw's Foschini account on 13 July 2016 with annual insurance. My husband, sister-inlaw and mother-inlaw were present when the purchase was made, and NO ONE ever told them that the ring can't be resize more than 2 sizes, even when they told the sales consultant that the ring is much too big for my finger and will have be resized.

I took the ring to Worcester American Swiss for the resizing, as the sales consultant at Paarl Mall advised us to do, because I didn't live in Paarl that the time and paid cash for this without any hassle or warnings from any of the American Swiss staff.

Every year after this, I had to have the ring fixed out of my own pocket, because the stones keep on falling out. I'm so careful with the ring, that I take it off when I wash my hands - terrified that more stones will fall out. This ring has been repaired 3 times. I kept most of the repair slips and pur hase slips. The centre piece has cracked on the both sides, because of the missing stones, with only the newly added wedding bands keeping it together.

In 2018 we got married and had to have stones replaced for the 3rd time at American Swiss and asked that Sterns in Paarl Mall attach two plain white gold bands on both sides. After 4 months the crack appeared again and stones started falling out again. This tells me that the ring has simply been "patched and solutioned" and never properly repaired.

In 2019 I didn't want to wear the ring as I was pregnant and was terrified that I could worsen the damage to the ring with my swollen fingers.

In 2020 Covid-19 prevented us from traveling, so the ring wasn't fixed.

Today I'm left with 6 stones missing and both sides of the engagement ring's centre piece cracked. Only the wedding bands keeping it together.

I reported my concerns to the current American Swiss manager on the 27th of February 2021 at Paarl Mall and was told that this isn't their problem because the ring is old (even though it is less than 5 years) After telling the manager that I can't leave this matter as is, then only I was advised to leave the ring at Paarl Mall so that the area manager can have a look. Their outcome was that they can assess the ring free of charge to determine what the cause of the damage is, but I will be liable to fix it AGAIN out of my own pocket.

I reported this a few months ago and was advised to hand the ring in at Sterns Paarl Mall for assessment. I did so and till now haven't received ANY feedback. I've been calling the store and the only response I get is that they'll get back to me. Today I tried again and was told that the area manager was suppose to contact me a few days ago. I did some research and got the area manager's number, but no answer.

I am deeply disappointed at the service and how the entire matter was handled up to this point. My husband thought he bought quality when going to American Swiss, but since then we have only been having problems and throwing money into a bottomless pit. We can't afford this ring anymore. It looks horrible and the American Swiss' name is gone down the drain.