The customer is not a priority at Mall @ Reds

<p>After I gave my wedding ring in for repair (to tighten the stones that got loose over time), they assured me that I would receive a quotation within 3 working days. Two weeks later I tried to phone but the phone kept on ringing. I decided to go in to the shop where I was told that they 'forgot' to phone me with the quote. They gave me the quotation amount and I told them to please go ahead and repair. They told me that I would have it back, again, within 3 working days. I went back today after another week and a half to collect my ring only to be told that they forgot to give the instruction to repair so I must please wait longer. Don't they have any respect for you as a customer? Are we ever a priority? After a month without my wedding ring for something that would have taken a week, I would most certainly not do business with them again.</p> <p> </p>