TFG (AMERICAN SWISS PROMENADE) RIPPED US OFF!!!!!!

<p>i got ****** last year October and fortunatley my phone and tablet were insured with TFG. i went to american swis in promenade mall. mitchelles plain to report the incident as i bought the tablet at the store and the phone was bought at kenilworth centre, but they took it upon themselves to help me with both devices as they are insured with the same company they lady helping me said. we waited for them to get back to us and we had submitted every docuements they had asked for. new year came and pass and i was yet to receieve my tablet and phone wich was insured! my mother the account holder went to the store and they told her she had an outstanding balance of R2000, which she paid, immediantley after they went awol. i took it upon myself to call the TFG call centre to find ou the where abouts of my phones coz i mean they beeen deducting insurance fees and still we havent recieved anything and exactly what is the point of insurance and this was now end of Feb. they wanted documents which we submitted already to be resubmitted again and we did that. the date today is the 15th of March and the week before my mother visited american swiss (AGAIN)in promenade mall and they told her she an another outstanding balance of R1000+ to pay, i mean i should have bought a new phone with that money. what is the point of insuring your device when you going to end up paying more to them?! TFG ripped us off and im yet to receieve these two devices that we've been paying outstanding balances for!!!!!!! im yet to receive m phone!!!! im disgusted with their service, the minute you miss a payment, the store will be hounding you however customers need to wait a period of 5 full months to get their insured devices!!!! its been 5months yes.</p>