Terrible service from American swiss

I purchased a chain from the ballito store american swiss.. After a few weeks it snapped.. They told me to send it for repairs I did weeks later I saw the chain on the pillow broken..they said I was not suppose to sleep the chain like why not tell me when purchasing the chain.. The area manager of stanger was so rude over the phone.. I've never seen such a company that lies and refuses to accept they sold me junk I would rather bought a lucky packet chain.. Now I must pay for something that is broken.. I want to close this account and warn people to be careful.. They find loopholes not to refund you.. Hurt and very dissapointed