Terrible service from American Swiss

I purchased a pair of earrings last year an did not use it.On Friday I wanted to use it an it broke we paid R1695 for it.I went to the Secunda store for assistance an it was very bad.The staff were not helpful at all.They told me that they will check for my statement because I could not remember the exact date of transaction. I called them an they told me they waiting for HO to send statement.The next day I was called an told the store in Newcastle wanted me to supply a date I purchased the earrings. It is a year an I was totally irate with that.They were rude at the Secunda store. I called the customer care an the lady was able to find the date of my transaction in under 5mins.I logged a call received a ref number but however to date received no feedback an no explanation as to the unwillingness of the staff at the secunda store to assist. I called the customer care line yesterday an received no feedback.This morning got an sms at 9.47 stating my case logged was resolved.I don't know how with no feedback it was resolved.I called again today an I am waiting Service in general at this retail group is very poor.I am totally disgusted.