Terrible service

Wish I could give no starts!! I have been watch a certain ring hoping it will get abit cheaper, I saw yesterday that it is now on special so today I went to the branch at waterfall mall in Rustenburg to hopefully buy one, I spoke to a sales guy by the name of Boikanyo, wow so rude!! He told me the ring is out of stock I asked him when will it be in stock he looked at me with a blank look on his face and said Noone in the whole of South Africa has it. So I asked well can you order from the supplier please because I'd really like to get one while it's on special he just stared at me, so I asked him if I could talk to the manager he said she has just walked out, so I asked could she phone me as I have to get to work, he took my name and number said he will tell her. This was at 12h20 I went back to the store at 15h50 as I still had not heard from the manager, I spoke to her and asked her the same questions she said she emailed head office and they said the ring was discontinued, I called another branch and the lady told me that it is possible for me to place a special order, when I told the manager this she was very ****y and told the sales guy " well seeing as another branch told her she can place a special order you better place a special order for her" and walked away. Is this seriously the service that American Swiss gives their customers? Absolutely shocking service from these two people!!!!!