MN
Marilyn N

1 reviews | Active since Jun 2018

04 Feb 2021, 20:46

Terrible Service!

Walked into your Watercrest mall Durban branch, just to browse with the intention of purchasing a reasonably priced valentines day gift for my partner. There were 2 ladies at the counter upon asking regarding a ring on sale, the 1 lady responded and I actually liked the look and the price was decent so I queried about the size. The second lady was asked by first (her name was something with an N .. Nonhlaha If I saw correctly) to assist me. She gave me the size so I queried regarding the vast majority of mens sizes and the lady( not sure of her name as she did not have a badge) gave me a blank look. She asked the other lady(nonhlaha) and She answered with so much of arrogance. I actually told her she is treating me as I can't afford to purchase and had alot of attitude. Her exceptional excuse was she couldn't hear because I had a mask on. She could of easily said she could not hear me and speak politely but she chose to be rude so I walked out! I did support that store before and always shop online, unfortunately I will be completely disregarding American swiss as I hate bad customer service! And lets consider theres so many people losing jobs during this time and to think this ladies attitude clearly shows she does not respect the brand she works for or giving off good service.

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Replies (1)
American Swiss
American Swiss's reply05 Feb 2021, 13:16
Official
Good afternoon Marilyn

Your complaint is noted and will be forwarded to the field management team of the Watercrest Mall store to address.

You will be contacted soonest.

Kind regards
Jewellery Customer Care