Terrible service and terrible quality of products

Thw service is terrible. I purchased a Tempo watch on the 29 December and not even 3 months the watch had to go for repairs in March. The watch was hardly worn. The repair went out on the 23rd March and only got back after 2 and a half months. It came back with scratches on the face. The lady at the counter was rude and arrogant told me she will speak to her Area Manager and get back to me yesterday, I am still waiting for the call. The watch was gone for longer than having it and now its damaged.