Terrible Service

My Guess watch was taken in to American Swiss at Ilanga Mall Nelspruit in Dec 2013. The colour on the straps were coming off on several places and the battery dead. The first time they called me they said it can be repaired but i need to pay half of the repairs, i told them i was not happy and the lady said she will call me back. I have not heard from them in 2 months, i decided to give them a call yesterday, the lady dealing with this was not in so i left a message for her to call me back. She called me this morning telling me that they cannot repair my watch, i need to come in to the store and choose a new watch and because the watch is older than 2 years it's not under warranty. I must choose a new watch and then American Swiss will give me 40% back of what i paid for the watch and then i need to pay the balance. That watch cost me R2500 , and it was bought Aug 2013. I am very unhappy with American Swiss, this is the second watch i have had a problem on.