RS
Raymond S

1 reviews | Active since Mar 2017

03 Apr 2017, 12:57

Terrible Service

<p>I bought my diesel watch at American Swiss Mall of Africa at the beginning of November 2016 for R3999, the system at American Swiss was down at the timem of purchase and I had to do the payment at their sister store which is next door to American Swiss Mall of Africa.</p> <p>I was unble to take the insurance cause of that glich and I didn't have time to go back to the store cause I was travelling for business.</p> <p>Two weeks later the glass and the strap of the wach were broken and I had to take it back to American Swiss Mall of Africa for repairs. My watch has been at American Swiss for repairs from the 23 November 2016 till March 14 2017, which almost 4 months .</p> <p>During this 4 months period there was no one from Ameriacn Swiss that called and updated me on the repairs. I took it upon myself to call them and I went directly to their store and I was informed that it will be ready by the end of February 2017, which was not cause I received a call to come and collect it on the 15 March 2017.</p> <p>When I received the call I asked the cost for repairs and I was informed it's R750. This past Saturday the 01 April 2017 I went to collect my watch at American Swiss Mall of Africa and I was informed that the total is R1050 and I disputed that cause that's not the amount the gave me over the phone.</p> <p> </p> <p>I will not allow American Swiss Mall of Africa to rip me off after the long wait and terrible service.</p> <p>I left my watch in the store cause they insisted that I must pay the R1050 in order for me to get it back. That's not going to happen.</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
American Swiss
American Swiss's reply03 Apr 2017, 13:53
Official

Good afternoon Raymond

Thank you for bringing this matter to our attention.

Please be advised that your complaint will be forwarded to the field management team to handle.

You will be contacted soonest.

Kind regards

Jewellery Customer Care