Terrible service

<p>I purschased ring for my wifes Birthday on the 28.07.2016 .When we did the fitting on teh ring it was bigger the sales lady then informed me that it would needed to be re-sized at no stage did she inform me that there is a cost</p> <p>I thebn paid for the ring ,The sales lady informed me it would be ready on the 01.08.2016 And they would call ,the 1st came and went not contact ,We the client then called in on the 02.08.2016 when they said the ring was at the store ready for collection .</p> <p>We then went into the store i have never come across a store with staff where clients and service was not priorty .No 1 greeting when you come in you having to ask for assistance as to say they doing me teh client a favor.This is where the most terrible experiance in all my time as a client occured</p> <p>the lady get the ring checks to see if the ring fits she then tells me there will be a R 200.00 cost for re-sizing ,i inform her this was never diclosed or discussed .I then requested to speak to a manager this is when i was confronted my Trudie the store manager "how this is " i have no idea she was rude and degrading i advised her this was not disclosed and i was not prepared to pay i would like to speak to head office or regional manager she starts screaming at me saying it is a public holiday and she woudl not give me teh details ,she then says to me she will have me arrested by security if i do not pay the R 120 .00 Which they informed me was R 200.00 .This in front of other customers in the shop .I then paid the R 120.00 .I have been a loyal customer to the sportscene /Markems group for many years to recive this type of attitude adn service is absolutley terrible</p> <p> I would like the head of sales to contact me to discuss if that is even possible</p> <p> </p> <p> </p> <p> </p>