Terrible customer service/passing the buck

My wife and I had gone to American Swiss in the new Ballito Junction Mall to purchase a ring as a gift for someone. It so happened that the woman who had come up to us to offer her sales assistance was known to my wife so we felt a little more at ease when choosing a ring. However we were not 100% sure of the ring size so we were told by this sales consultant, named Nadia, and I quote: "if you need to change it, you may come in at any time and you won't have a hassle". So given the reputation that American Swiss has and also the fact that my wife knew her, we believed Nadia. We went on and chose the ring and asked Nadia, if we had to come back in and ask for a credit as maybe the person we're buying it for may not like it, will that be possible? Nadia rep**** "not at all, full credit refund" by the way this credit refund is also stated at the back of the till slip. All was in order, we chose a nice ring which costed R899 and paid with FIVE R200 NOTES only to receive R100 change - not R101. I've shopped at American Swiss many times before, even at other branches and if something costs R99 or R299 or R899 in this case, you will never get that R1.00 change. It's like they round it off themselves. Anyway back to Nadia, after paying for the ring, receiving our till slip and everything, Nadia decides to tell us she does not have a ring box. Frustrated as I was, I had to be calm as this was a reputable store and again a known consultant is serving us. Nadia had known very well that we were purchasing this as a gift, how can u gift a person a ring without a ring box??? She then offers to give us the ring in a Gift Card envelope lol... How ridiculous is this?? I refuse and say I want the refund as we have to have a box and Nadia says hold on, I will call the Stanger branch (American Swiss) and we could pick up a ring box from them. I said that is okay since we live in Stanger, please call them now and confirm so that I know I won't have a hassle when I get to Stanger. Nadia went to the back of the store, where the phone was supposedly kept and came back to the till approximately 2 minutes later and says, again I quote: "I called them, you can fetch the box from them at any time, nobody will give you a hassle at stanger" great I said. And went on my way without my R1 change. All the time that this was happening there was a lady, didn't get her name, but will get it and edit this post if possible. This lady had curly hair, I will come back to her story in a while. The next day I get to Stanger American Swiss, whom I have dealt with many times before and always received the best service from. Only to realize I have been played by Nadia from Ballito American Swiss. The ladies at the Stanger branch had said NOBODY from Ballito had called them yesterday stating that a customer is going to pick up a ring box. Now I am even more furious because a reputable store had employed a ****, Nadia. The worst part is that Stanger was also waiting for stock of their ring boxes. We got them at Stanger to call Ballito to ask why Nadia had **** to us but she wasn't at work on that day. It so happened that this was the second time that Nadia had sent a customer to the Stanger branch without notifying the Stanger branch. We all were furious. Somehow or the other the ladies at the Stanger American Swiss had managed to find a ring box on their display cabinets and give it us, they even offered to wrap the box in gift wrap and put a little bow on it. Trust me, the person receiving the gift was very pleased, only to realise that the ring was too small. He said that's fine we will find something of a bigger size at the Ballito branch. Got to the branch and they didn't have something his size so we asked for a refund as promised by Nadia, at this time that we are in the Ballito American Swiss, we could feel bad vibes, maybe it's because they **** to us, I don't know. Well the manager wasn't in as usual, and the staff there, most especially Nadia and the lady with the curly hair says that they don't have that kind of cash in their til. American Swiss, doesn't keep R899 in their tills??? Ridiculous I might say, though it was still early so we said we would come back. However, we had asked Nadia why she had **** about fetching a box from Stanger and the lady with the curly hair says oh I called them but they never answer their phone at the shop. How funny is that, when firstly, Nadia had initially said that she had spoken to them, secondly the ladies at the Stanger branch had enlightened us that they always answer their phone as the manager/area manager calls all the time. Anyway we said okay we shall understand that you don't have R899 in your till and we will return another time. A week later, on a Sunday, busy Sunday the 19th November 2017, at around 4pm we got to the store and still we are told that they don't have enough of cash. 4pm? Really? I think Ballito Junction American Swiss should close if they can't make R899 cash sales for a day. Well then again, looking at the bad service that they offer there, I ain't surprised that they aren't busy. Anyway after my wife and mother in law argued with them they said the best they can do is to refund R599 and put the balance on a Gift Card which was refused by us because I gave them R900 in cash and wanted my cash back. So anyway we had left a number and said we would get a call when they have the cash. Guess what? The manager finally arrives at the store on Monday the 21st November 2017 and calls us, the manager states that they do banking everyday and that's the reason they didn't have the cash when we came over. I'm sure if I had to request their bank statement I wouldn't see banking done everyday... Anyway she says that she will call us when she has the cash. Today is Wednesday and still they haven't made R899 in cash sales. I would like for the American Swiss Area Manager or Head Office or whoever to please train your staff not to lie and not to just make a sale to get to their target, the customer needs to be the happy one and not the consultant or consultants pockets. I am disgusted at the way lies had been thrown around by employees of this once remarkable store. Ballito Junction American Swiss will never see a cent from me or anyone I know ever again. I request for apologies and I request that the store makes it their duty to have that cash ready for me to pick up by latest Sunday midday or I will go to the press. I know that the consultants are luring me to credit the item at another store but I want it done at the Ballito Junction store so that the sale that went through gets reversed by the person who had **** to us and is still making us run around for our hard earned money. Driving to Ballito and back is roughly around 60-70km. American Swiss you will need to refund me for my losses because of the incapable staff you hire at Ballito Junction Mall.