Terrible Customer Service when it comes to Repairs

<p>I am extremely upset and disappointed by American Swiss.</p> <p> </p> <p>I bought myself a beautiful Anne Kleine watch about 2 years ago - rose gold, leather strap - stunning!</p> <p>Recently I went to American Swiss in Somerset Mall to ask if the leather strap could be replaced. They said yes, but it would need to be sent away for between 4 and 6 weeks.</p> <p>I then went to American Swiss in Longbeach Mall (which is closer to where I live) to ask again. They gave the same reply. I didn't want to be without my watch for so long, but with no other viable option, I handed it in.</p> <p>Over 6 weeks later, I called them (even though they said I would receive an sms) to be told that "No - the watch has been returned but they did not replace the leather strap". They apparently did not have stock of that type of leather strap for that model watch.</p> <p> </p> <p>This is ridiculous service. Not only did they make me wait over 6 weeks, but they also did not deliver the service they claimed they could deliver. Now I have an expensive watch, with a shabby broken strap.</p> <p>I feel like I wasted my money those years ago, and my time now.</p> <p> </p> <p>American Swiss should be more honest with customers in the beginning before they purchase expensive products that cannot be repaired/maintained. </p>