TERRIBLE CUSTOMER SERVICE!!!

<p>My husband and I went to the Vaal Mall American Swiss to pick out our rings on the 12th of April 2016. Even though we were prepared to pay for the full value of the rings in cash, it took 3 full weeks before we even got a quotation!!!!!</p> <p>After getting this quotation which was only supposed to take one week, we paid the deposit for the rings. It's been 2 months now and we are still without our rings!!!!!</p> <p>Words cannot describe how extremely disappointed we are with American Swiss. These rings were ment to be a part of our anniversary celebration but the customer service is absolutely appalling!</p> <p>I've had to make countless phone calls to the Vaal Mall branch to find out on the status of our rings and all I keep getting are endless excuses!!!! Whenever I call and ask to be called back because my service advisor is said to be busy with another client, the message is never sent as I eventually have to call again. </p> <p>I have honestly never witnessed such poor customer service!!! Customers come to the retail's door step to bring cash in but instead we are treated like window shoppers!</p>