TEMPO WATCH STRAP

So disappointed in the quality of one of your Tempo watches I bought.I bought it in June this year. Never wore it and this past Saturday finally decided to wear it, but to my disappointment. Less than 10 minutes later i noticed that the one side or the top strap is lose. Luckily for me I was sitting and my hand was ontop of the table otherwise the watch could have fallen and damaged. The guarantee card says the warranty does not cover the strap. The one side coming lose was not due to negligence, but due to poor quality or product not being ensembled properly. The only thing thas was done to the watch after my purchase was that the straps were altered and this was done at your shop.