Tempo Watch - Poor Workmanship

My initial Complain -12 December I bought a tempo watch at the Caledon store a couple of months ago. I recently noticed that the colour is starting to deteriorate on the Case,Strap,Bezel,Lug,Crown and Buckle of the watch, I have not app**** any solutions onto the watch, And it gets worse when expose to sunlight. I am very dissatisfied with this product as it’s a Tempo and this never happened to any other tempo watches I own. I feel that this is a product of poor workmanship and it should be replaced. Not only am I unhappy of the quality of my watch but also unhappy of the service I received from the store. I waited almost 2 weeks for a response from the store attendant after I have handed her my watch as she was waiting for feedback from the area manager that didn't even have the ordasity to contact me neither to inspect the watch at the store, And only to tell the store attendant to tell me that there is nothing they can do, but according to there 3 year guarantee policy they are proud of the quality of there product that they offer a 3 year guarantee and now when the quality is poor they refuse to replace it as I told them I don't want my money back I only want the watch to be replaced as this was given to me as a gift,if this is how American swiss value there customers then I can assure you that I will no longer be buying anything from emerican swiss or there group

Just before Christmas i have received a call from the store after i have logged a complain with customer service and putting this review on Hello Peter ,the store called me and said its fine they have decided to exchange my watch and they have admitted that it was a factory fault and i was so happy because i thought the hassles was over,but now they are being difficult requesting Slip, ID numbers and Card before they can exchange the item,i have explained to them that this watch with bought as a gift and therefore all i have was the 3 year guarantee that was in the box that came with the watch with all the relevant details on it,i eventually managed to get the id number of the person who bought me the watch and the slip now they expect me to ask that person for there card as well after i have already inconvenienced the person for buying me a gift and asking them there personal information,what kind of store is this.i will personally not recommend anybody to buy items for them self or as a gift for sum one else as you will be ending up giving your id number and card to the person if something goes wrong with the jewelry which will probably defiantly happen ,there customer service is just as poor as the quality of there jewelry .so unprofessional con artist. Forshini Group can say Goodbye to my support