tedious processes

American Swiss is one of the most annoying retailers since Naartjie. I wanted to buy a wris****ch, l didn't have my card with me but l had my identity document which l used to apply for the account on-line. I told them l misplaced my card l would like to use my identity document but no they refused. They had to call the contact centre and l had to be interviewed like lam some sort of a *********. These people were confident enough to approve an on-line application without seeing my face not talking to me but they cannot allow me to physically go to a shop and buy using my identity document, who does that? I swear to God this is the last time ever l use this stupid account after paying it off, l will cancel it. Your policies will not bring you money but customers do, frustrate us and you will be left with your stupid policies. Over and above that whole interview thing l had to be told that the card will be re-issued, and guess who is paying for it, me. I feel like screaming right now.