Sucking Service from American Swiss Repairs

I'm so disappointed with the service I'm receiving from American Swiss Forest Hill, I bought a watch in Nov and the pin was lose I took it in for repair on the 11th January they promised that I will receive an SMS when its ready but till today I haven't received any SMS I went there 3 times already to check and last time the lady I got there said it was booked back and will be here by the 28th February, I went there today again still it's not back, let alone the branch's sucking service, I'm so ****ed right now how come I buy a watch and use it for only 1 month and stays in repairs for 3months