Stuck with an American Swiss Necklace

I bought a Fossil watch at American Swiss in Limpopo 2018, I had a good experience with it then I thought I should buy a necklace valued at R2400 plus an extra money for insurance at American Swiss Vangate mall end of 2020. I wore the necklace one, it was broken and had to take it back I was told insurance doesn't cover damage. I paid close to R 400. I then got it back from repairs, I wore it twice and it broke again. All this within 2 weeks. I took it back again and reported the matter, and that I can't be spending my time and money fixing the necklace more than I get to wear it. I was told again I need to pay for repairs, and that the chain is very thin and easily breaks, so other customers too do experience the issues I'm having. I do not have another R400 to put into this same necklace I never actually got to wear and enjoy. I expected a company like American swiss to hold their manufacturers accountable instead of making us pay huge monies.

If I had known better, I would have gone elsewhere and bought a necklace.