Stinking customer service

<p>I took my 3 rings to american swiss menlyn, asked them to size them and solder 2 of them together. They advised that sizing will be R120 per ring and they are not sure how much the soldering will cost so they will send the ring to the jewellers and call me with a quote. Today I received a call from Adelaide Sewela with a quotation of over R2000. I asked her for a breakdown and she said there is no breakdown. I asked to ask for a breakdown and call me when she gets it she insisted that there is no breakdown with a harsh tone of voice like she was talking to her child... she even referred to me as "ngwanyana o" meaning "this girl" with an irritated tone in her voice. When asking for her name and surname she answered me with a bad attitude and a question saying "what do you want to do with my surname?" at the end of our conversation she had still not assisted me with a breakdown of the quote or her name and surname. I don't even understand why she called me. I humbly request that this be addressed and Adelaide be taken for a customer service training as well as anger management classes as this is no way to treat a customer.</p>