STINK SERVICE. POOR QUALITY EARINGS

I am p@#$$d off with American Swiss. Bought a pair of hoop earings on 18 September 2021 at their Promenade branch, Mitchells Plain and paid an arm and a leg for it. Earing fell out the first time I wore it. Took it back on 25 September 2021 where the branch manager Ihlaam assisted me and promised she will phone me back within 3 to 5 days to replace the earings. Today, 13 October 2021, I'm still waiting patiently for the call. I tried calling them on: ***, to no avail. The phone rang a couple of times and went dead. I'm at my wits end. TFG get your house in order. This is not the first time this happens.