vvdm
vicky van der merwe

1 reviews | Active since Mar 2009

20 Oct 2015, 13:26

SO FED UP

WE HAVE PURCHASED A WATCH AT MALL AT CARNIVAL IN MAY LAST YEAR, THE NUMBER 9 IN THE DIAL FELL OFF IN THE WATCH. TOOK IT BACK ON FRIDAY WAS TOLD THAT I CAN EXPECT TO WAIT 8-9 WEEKS , THIS IS ABSOLUTELY REDICULOUS AND I WILL NOT WAIT THAT LONG I AM WILLING TO WAIT TWO WEEKS NOTHING LONGER. IT WAS A R1899 WATCH IT WAS NOT CHEAP, EXPECTED IT TO LAST FOR A LONG TIME NOT JUST A YEAR AND 4 MTHS. I AM SO DISGUSTED, IT IS BECAUSE OF THE SERVICE AT AMERICAN SWISS THAT WE CLOSED OUR ACCOUNT AND SWORE TO NEVER BUY THERE AGAIN. I AM SO UPSET , PLEASE PHONE ME REGARDING THIS AS SOON AS POSSIBLE.

0
Replies (1)
American Swiss
American Swiss's reply20 Oct 2015, 13:51
Official
Hello vic01,

Thank you for bringing this matter to our attention.

Please be advised that your complaint will be forwarded to a member of the field management team to handle.

You will be contacted soonest to resolve the matter.

Kind regards
Jewellery Customer Care