vvdm
vicky van der merwe
1 reviews | Active since Mar 2009
20 Oct 2015, 13:26
SO FED UP
WE HAVE PURCHASED A WATCH AT MALL AT CARNIVAL IN MAY LAST YEAR, THE NUMBER 9 IN THE DIAL FELL OFF IN THE WATCH. TOOK IT BACK ON FRIDAY WAS TOLD THAT I CAN EXPECT TO WAIT 8-9 WEEKS , THIS IS ABSOLUTELY REDICULOUS AND I WILL NOT WAIT THAT LONG I AM WILLING TO WAIT TWO WEEKS NOTHING LONGER. IT WAS A R1899 WATCH IT WAS NOT CHEAP, EXPECTED IT TO LAST FOR A LONG TIME NOT JUST A YEAR AND 4 MTHS. I AM SO DISGUSTED, IT IS BECAUSE OF THE SERVICE AT AMERICAN SWISS THAT WE CLOSED OUR ACCOUNT AND SWORE TO NEVER BUY THERE AGAIN. I AM SO UPSET , PLEASE PHONE ME REGARDING THIS AS SOON AS POSSIBLE.
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Replies (1)American Swiss's replyOfficial
20 Oct 2015, 13:51Hello vic01,
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be forwarded to a member of the field management team to handle.
You will be contacted soonest to resolve the matter.
Kind regards
Jewellery Customer Care
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be forwarded to a member of the field management team to handle.
You will be contacted soonest to resolve the matter.
Kind regards
Jewellery Customer Care
American Swiss's reply20 Oct 2015, 13:51
Official
Hello vic01,
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be forwarded to a member of the field management team to handle.
You will be contacted soonest to resolve the matter.
Kind regards
Jewellery Customer Care
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be forwarded to a member of the field management team to handle.
You will be contacted soonest to resolve the matter.
Kind regards
Jewellery Customer Care
