1 reviews | Active since Jun 2012
Sizing of my new wedding set wrong
<p>I ahve purchased my new wedding set form American Swiss Canal Walk on Thursday 22/12/2016, they assisted to have it resized the following day, the cashier advised there is a estimate of R1500 to R1900 for the sizing and a full shank added due to the 7 sizes the ring mus tbe sized bigger, once i received my ring the next day , the ring is way to loose, they confirmed it is indeed to a V as i requested, my other ring also american swiss size V does not sit the same as this new ring, i informed the cashier and management and i was simply advised well thats the size i requested and that is what was done,</p> <p> </p> <p>i took my ring to a other jeweler who also checked the size and we saw the one ring is infact slightly bigger, the consultant shoudl have also advised to take one size smaller as it is a wedding set and it would sit to loose wich, did not occur</p> <p> </p> <p> </p> <p>I paid R1900 for this resizing and this is the service i get back,</p> <p> </p> <p>this in unaceptable, and i want my ring fsized to fit me correctly</p> <p> </p> <p> </p> <p>Regards:</p> <p> </p> <p>Chante</p>
Good morning Chante
Thank you for taking the time to report your experience. Your comments have been received by our Customer Care Team and will be escalated to the field management team. We would like to confirm that a representative of the field management team will be in contact with you directly to ensure that the matter is addressed.
Kind regards
Jewellery Customer Care
Good morning Chante
Thank you for taking the time to report your experience. Your comments have been received by our Customer Care Team and will be escalated to the field management team. We would like to confirm that a representative of the field management team will be in contact with you directly to ensure that the matter is addressed.
Kind regards
Jewellery Customer Care
