Sick and tired of sms charges and no statement

Electronic statement system sucks! I got sms telling me my statement is on the way, but no statement. 03/05/16 & 04/05/16 I requested a statement from customer services & got NO reply. Shame on you! I got sms now reflecting new balance & from that I learn you charged your annoying R2.85 again this month (which I fought back twice already). Please explain your company policy for when the 1st of the month falls on a Sunday and the Monday is a PPH too? I would love to compare against how banks handle debit orders in this same scenario. I will be closing my account, as I am sick and tired of your R2.85 harassment and lame excuses afterwards of a system error. The R2.85 I'm referring to (for those who don't know) is a fee American Swiss charges on your account for sending you an sms saying your account is overdue, but if already paid, please ignore... This is absolutely ridiculous!