Shocking Service | Refusal by branches and H/O to resolve

#Shockingservice I bought a bracelet from their Randpark Ridge Branch which cost me over R 1300. The bracelet broke, so they sent me to Sandton to replace the bracelet. It broke again in the same place. Randpark Ridge sent it in for repairs only to have it break AGAIN in the very same place. I then took it to Cresta to send in to repair yet again and they wanted to charge me R 800 to fix what is clearly a defective product. R 800 ??? Here is the kicker, the bracelet is now on sale for R 600! I then logged a complaint at their headoffice who assured me that it would be sorted out by the relevant branch. I took it back to Randpark Ridge who now REFUSE to assist and/or want to charge me for the repair. They are also arguing with me about what their headoffice instructed them to do. Do they offer to call H/O, of course not. I then tried to escalate again to the H/O who are deleting my mails without reading them! Your message

To: Retail Operations Hub Customer Support Subject: RE: CS-*** Resolved by TFG Retail Operations Hub |Matter is NOT resolved ~?~?~?~? Sent: Friday, 03 October 2025 15:32:04 (UTC+00:00) Monrovia, Reykjavik

was deleted without being read on Friday, 03 October 2025 15:32:27 (UTC+00:00)

This is disgusting service and bare minimum, they should replace the bracelet or fix it FOC.

Not holding my breathe for a response!