Shocking service, lies and disgraceful treatment at American Swiss Southgate and The Glen

I am absolutely disgusted by the incompetence, dishonesty, and terrible customer service I experienced at American Swiss. I went to the Southgate Mall branch to return an unworn, brand-new 9ct gold chain within my legal 30-day window for a cash refund of R4400. The manager at Southgate refused to do the refund, claiming they did not have enough physical cash in the register. She then told me to drive all the way to American Swiss at The Glen Shopping Mall because they are a busier store and would definitely have the cash. To protect my time, I explicitly asked her to call ahead first. She called The Glen right in front of me and assured me that they confirmed they had the cash waiting for me. I wasted my time and expensive petrol driving all the way to The Glen, only to arrive and have their staff tell me that they ALSO did not have the cash! The manager at The Glen store then had the nerve to tell me that my only choice was to leave my *** and wait for them to accumulate enough daily cash from other customers before calling me back to the mall. She outright refused to do a digital refund at first. They even had the audacity to ask me to come back another day or sit and wait until the close of the day to see if they could gather enough cash! I completely lost my temper and told her that their lack of cash management is not my problem, and demanded that she go to her back office and call her head office immediately to find a solution. Only after I aggressively stood my ground, refused to let them push me around, and forced her to call her superiors did she finally back down. She disappeared into the back office and came out a few minutes later to finally process the digital EFT reversal to my card, claiming it will now take up to 7 days to clear. Treating a standard digital refund like a massive inconvenience and trying to make a customer wait around or drive back and forth because a multi-million rand corporate store cannot manage its cash floats is a complete disgrace. Because the Southgate manager explicitly **** to me about verifying the cash, I wasted my own time, effort, and fuel running between shopping malls on a wild goose chase. I am demanding that TFG head office not only fast-track my R4400 refund immediately but also financially compensate me with a TFG gift voucher to cover the loss of my fuel and time caused directly by their managers' gross incompetence.