1 reviews | Active since Oct 2017
Shocking service from American Swiss Green stone
Very poor service at best we got from American Swiss Green stone, very shocking. On Feb 13th I bought a ring for my wife for valentines day as a gift, on Feb 17th my wife went back to the store to resize it, which it should take maximum 5 days as the lady said. when the delivery of the ring was delayed and no call backs to us as promised I went to the store my self just to hear stories about the the size being too small and they cant find any one to do it in Gauteng and they have to send it to Cape town! Which felt like a bunch of nonsense. Finally on 16th March (almost a month later) one lady from the store called me to come and collect the ring just to find out that the size was way off ! I am ****ed off, my wife is ****ed off and the entire occasion is a disaster because of these idiots. My wife is still waiting for her ring !! Working with jewelries is all about special occasions if you cant owner time rather close down and go work with something else. terrible and shocking experience and on top of that I still get attitude from the sales lady. one star is actually way too good, I wish this site has stars in the minus that i would give.
Good morning Tarry
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be forwarded to the field management team to handle.
You will be contacted soonest.
Kind regards
Jewellery Customer Care Team
Good morning Tarry
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be forwarded to the field management team to handle.
You will be contacted soonest.
Kind regards
Jewellery Customer Care Team
