Shocking service!!!!!

On Saturday I was at the Eastgate branch to take out a laybye, when I got the I was told they are offline they can't assist me. I told them I stay in Soweto and since they are inconveniencing me they must transfer the laybye to my nearest branch they told me they can't. I told them I'm getting married in 2weeks and the rings still need to be adjusted I was told that takes 3days they were not even bothered. What a pathetic service. A lady took my numbers and told me they will call me first thing Sunday morning to advise whether they are online or not, they never called me. I asked if I can cancel the laybye and go to another shop that could assist me they told me they will charge a cancelation fee, as if it's my problem that I can't be assisted. Is this how you treat your customers, imagine if I was getting married this coming weekend what would have happened? I demand that this be sorted out today and those rings be delivered to my nearest branch.