Shocking Service

<p>I went to American Swiss to get a watch I had bought in February. The minute arm has always had issues and I was told I could bring it back.</p> <p> </p> <p>When we did I was told it was over a month and they would need to take it in for repair. The day we did take it in, the arm "seemed" to work. But upon getting back home it was loose again.</p> <p> </p> <p>I took it in yesterday, at 18:35. My husband and I don't have enough time during the week and have been postponing. So yesterday we could meet up.</p> <p>1. They take the details down and ask for my receipt or warranty. To which I advise that I don't have but bought the watch on account and can remember the date.</p> <p>2. As we are talking the close the doors at 18:44, when a client crawls under the door and asks what time they close, the guy on duty says 7 and the rude girl assisting says 18:45. Which I know is a lie but then I left it as its not my shop.</p> <p>3. She gets the record of my sale but says that she can't help me and can only help the next day. I tell her that I even remember the time I purchased the watch and so that could assist in her finding the receipt sooner. She raises her voice and at some point I keep repeating "bohla" in Zulu to try and cal her down. Eventually she slows down but is hughly annoyed. She basically said she could not help me at that time and that I should come back the next day. I advised that I can't and am tired going back and forth with a faulty wacth. She stuck to her guns and eventually I walked out as I could not get assistance at 18:50 at a shop that closs at 7.</p> <p> </p> <p>I took pictures to that the time can be noted and also that others stores were still trading.</p> <p> </p> <p>My only sin I suppose is not going in at say 18:00 where she could have entertained my query.</p> <p> </p> <p>I am highly annoyed. I don't actually have time to deal with this drama and I am still stuck with a broken watch that was not working from the day I gave it to my husband. Sooooooo annoyed.</p>