BM
Babongile M

1 reviews | Active since Jul 2017

15 Jul 2017, 22:00

SHOCKING quality of white gold wedding ring!!

<p>My white-gold wedding ring was purchased on the 3rd April 2016. It had to be resized as it was big. Ever since the resizing, my ring has been weak: On the 16th November 2016, I took it back because it was bending at random places and loosing shape. When I got the ring back, it was STILL not perfectly round but I was told there was nothing thet could do. It is now JULY 2017, and the main ring has started to bend and crack as well. I am beyond disappointed with American Swiss and I demand a refund. I refuse to keep taking the same ring back to the store for the same reason. It's unacceptable. </p>

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Replies (1)
American Swiss
American Swiss's reply16 Jul 2017, 11:49
Official

Thank you for bringing this to our attention. We take this sort of thing very seriously. We’ve passed your feedback on to the team who will be addressing this issue, and who will be in touch with you to discuss the outcome of this situation.

Thanks,

The American Swiss team