MS
Monique S

1 reviews | Active since Jun 2022

06 Jun 2022, 13:38

**** services

What a ****ty service so far I got a watch as a gift from someone took it to eloff to make it small for it to fit me the watch circles inside fell off took it back to eloff they booked it in for repairs what a nightmare I had to wait two months received it Friday it came back worse you can literally see the ****en black glue on the watch circles are replaced ****ty I didn't expect this from the head office the services is really poor I went to southgate for an exchange this rude unprofessional guy told me straight with a **** attitude I should go back to eloff street imagine he called his manager she took my details I have been waiting for a call since this morning from her some random guy could see what is wrong with the watch but they can't see anything wrong I won't ever buy something from this shop the worse service ever received

0
Replies (1)
American Swiss
American Swiss's reply14 Jun 2022, 11:22
Official
Good morning Monique

Your complaint is noted and will be forwarded to the field management team to address.

You will be contacted soonest.

Kind regards
Jewellery Customer Care