1 reviews | Active since Oct 2012
Second comeback on my repair under warranty
I bought a Diesel Watch from American Swiss for almost R3K, thinking that this would mean that its a good watch and I would get good after sales support, a little over 16 weeks ago I took it in because one of the silver hour pins on the face came loose, I waited 8 weeks to get it back, when I cot it back i noticed that the tech had bent the minute indicator arm, and it kept getting stuck, so I took it back again, another 8 weeks went by and now the 2 for the 12 is loose as well as 3 silver pins an the face, now it means that it has to go back for another 8 weeks, I bought this watch in September 2014, if it goes back again now, it will mean that it will be in for 24 weeks in total, 6 months in for repair???? really????? I ask you is this fair for a watch this expensive? should I not get a refund or at least an exchange for a new watch????
Good morning Paul
Thank you for bringing this matter to our attention,
Your complaint will be forwarded to a member of the management team to handle.
You will be contacted soonest.
kind regards
Jewellery Customer Care
Good morning Paul
Thank you for bringing this matter to our attention,
Your complaint will be forwarded to a member of the management team to handle.
You will be contacted soonest.
kind regards
Jewellery Customer Care
