Running around for a refund.

I bought my dad a watch for father's day but he wanted a different one but only available online. I planned on taking the watch to the shop to receive a refund to order a different watch. Didn't opt for courier to come fetch I assumed it would have been quicker... LOL I went to Kenilworth Centre branch and they didn't have cash to provide. Apparently debit cards cannot be refunded. They told me to leave my number and they will call me when they have cash available - it is 3 days later and I'm still waiting. Went to American Swiss in Golden Acre today and it was the same story - waiting on a call let's see if and when. SO inconvenient and tiring - all I want is to give my 65 year old dad something special.