ruined my engagement

My fiance bought me a ring end of May, by the 7th of june one of the stones fell out - i had it back to the by the 13th and then was told they will replace the stone and SECURE the claws - to prevent this from happening again.. i got the ring back and now another stone has fallen out - i have left several messages and saying i will gladly return the ring to the store where i bought it - but was told i must wait for the field service manager to call me - it is more then 24 hours since i logged my complaint and apparently the service manager is too good to call me.

i want this resolved.

you have ruied my engagement - what was supposed to be a happy event has now caused alot of heart ache - with poor quality workmanship and NO customer service.

i have complained by email to GAIL RAUBENHEIMER Customer Care Specialist and facebook - busy checking how to complain to the ombuds man - or how to ensure my rights as a consumer are protected...

I am devastated...