*********** rude staff at American swiss blue route

Visited the American swiss at blue route mall this evening..two ladies on shift, been in store for 15min already standing and waiting for assistance, no acknowledgement to say we will be with your shortly..Nolubabalo eventually made her over to, when asking questions about a specific watch Missy throwing all sorts of attitude and immediately told her no need for your attitude.not even a 1minute conversation between us and I told her I'm taking the item..but wait please check.my vouchers( meaning the value of it)..Missy swiped the cards and told me okay this is now your remainder balance..I used my bank card to.pay and ask her kindly to throw the 2 gift cards away..Missy left her till.point returned with scissors and asked me to cut it up.myself.And there my transaction declined...I asked her what now, she went on to say you never told me to use the vouchers..okay wait why would I take scissors and cut up some.money..Missy went on taking sellotape to rescue the 2 gift vouchers now..no apology what so ever..wrapping the broken piece in a piece of paper trying to swipe these two cards now..when asking her how long will this take now..cz this is now another 15minutes later..Missy decided to.leave the shop whilst making her way out of the store telling me I'm going to ask my manager to assist me stationed at another store in the same mall..I decided to follow her..she got to her manager talking now behind the scene..another 5 minutes..here manager lameez showed her face not even trying to.make contact or apologize..I decided to go stand at her till point..manager and Missy both ignoring me..this is me standing in the same store not uttering a word..waiting on feedback..Missy and manager left the store to go back to American swizz then I eventually asked her what now...you just barging out if the store..manager answered we dont have gift vouchers now so.i need to go check and I told my.kids wait.let us leave..then i forgetbtontake down her details..went back to American swiss asking missy for name and surmane...infront of customers and manager..missy saud loud and proud i dont need to give me my name and surmane..my is Nolubabalo..manager said absolutely nothing..oh wow American swiss blue route is this the way you treat your customers..almost a whole hour of me sitting up with your rude staff and running between stores..i will never set a foot in your store i want my vouchers!