1 reviews | Active since Jul 2016

01 Jul 2016, 07:41

Rude Staff and Service

<p>I am utterly horrified by the sevice I received from the American Swiss branch at Cresta Mall store yesterday. For me to be asked if I "could afford it" - purely based on my appearance - is not only disgustingly rude and judgemental but it gives the store and staff a bad name and reputation. With unacceptable and unnecessary service like that, I guarantee that this will lose clients very quickly. I expect this to be taken care of accordingly.</p>

0
Replies (2)
American Swiss
American Swiss's reply01 Jul 2016, 08:05
Official

Good morning Shanel

Thank you for bringing this matter to our attention.

Please be advised that your complaint will be forwarded to the field management team.

You will be contacted soonest.

kind regards

Jewellery Customer Care

's update07 Jul 2016, 09:18
Reviewer Update

It has been resolved and taken care of. I am still a loyal client to you and love your brand! Thank you for reply.