Rotten service

<p>Bought a watch at American Swiss in the Baywest Mall on Sunday, OPENED THE BOX FOR THE FIRST TIME the Monday morning and discovered scracthes on the watch. Went to exchange at a different branch the same Monday but to no avail. Today the regional manager calls me, not giving me any chance to explain the situation and just wasted my time blabbering on about how I made the scratches on the watch and now they can't help me. SO DISGUSTED!!! Oh yes, the cherrie on the cake...I was told that I should have easily seen the scratches on the watch IN THE STORE because of the bright lights, BUT ALSO he can see that I made the scratches AFTET BYING IT. NOW HOW THE HECK DOES THAT MAKE SENSE??? If you want to blame a customer to cover yourself, why don't you practice you're dialogue first?! </p>