1 reviews | Active since Sept 2016

23 Jun 2017, 18:02

Rotten Resizing

<p>I bought a ring from and had it resized at American Swiss Kolonnade. And this is what it looked like when I picked it up. The bamd is completely and utterly skew. Manager of Kolonnade branch has no social s****s and threatened to remove me from the store by her 'bodyguard'.</p>

0
Replies (2)
American Swiss
American Swiss's reply26 Jun 2017, 10:03
Official

Good morning Cara

Thank you for bringing this matter to our attention.

Please be advised that your complaint will be forwarded to the field management team to handle.

You will be contacted soonest.

kind regards

Jewellery Customer Care

's update26 Jun 2017, 15:05
Reviewer Update

Your Kolonnade manager is continuing to threaten and harass me with phone calls, without addressing the issue at hand, accusing me of incorrect facts and denying any guilt. I will be laying a complaint with the police for harrassment and threats.