auhm
aziz ul haq motara
1 reviews | Active since Jun 2015
24 Jun 2015, 15:14
*******
Hi. Been to the store in somerset mall , spoke to Lyn . Upon explaining my query she said that ring will be sent and a quote will be given . It has not even been 3 months from date of purchase . gold plating is complete off . 3 swarovski stones fell out . there was no terms or conditions explained upon purchase . i have been told that i cannot add additional cash to get a better quality ring .
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American Swiss's replyOfficial
24 Jun 2015, 15:34Hello azizulhaq,
Thank you for bringing this to our attention.
We try our best to offer all Customers great Customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your complaint to Management and they will contact you directly.
Your patience and understanding is appreciated.
Regards,
The American Swiss Customer Care Team
Thank you for bringing this to our attention.
We try our best to offer all Customers great Customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your complaint to Management and they will contact you directly.
Your patience and understanding is appreciated.
Regards,
The American Swiss Customer Care Team
American Swiss's reply24 Jun 2015, 15:34
Official
Hello azizulhaq,
Thank you for bringing this to our attention.
We try our best to offer all Customers great Customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your complaint to Management and they will contact you directly.
Your patience and understanding is appreciated.
Regards,
The American Swiss Customer Care Team
Thank you for bringing this to our attention.
We try our best to offer all Customers great Customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your complaint to Management and they will contact you directly.
Your patience and understanding is appreciated.
Regards,
The American Swiss Customer Care Team