HM
Haley M

1 reviews | Active since Jul 2017

18 Jul 2017, 11:30

Ring Resize Nightmare

<p>My fiance bought me an engagement ring which was unfortunately a little too big for my ring finger. When I took it in to get resized, the lady who helped me to take down the new size etc. said that iiitt was no problem and that it would be ready in a week's time. Yesterday (more than a week later) I missed a call from them. I was unable to return the call until this morning where they informed me that their workshop was unable to resize my ring because the new size (G-) was too small so they'd have to send it to another workshop where it will take a further 3 weeks (if not more) to get it resized. I am very disappointed that, firstly, the lady who helped me in the first place did not mention this problem with their workshop, secondly, that they only bothered to call me about this change of arrangement more than a week later, and thirdly, now it's going to be 3 or more weeks longer than the time I was originally given... and it's probably going to cost me more too. I'm one unhappy customer right now :( and I will not be purchasing my fiance's wedding band here that's for sure.</p>

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Replies (1)
American Swiss
American Swiss's reply18 Jul 2017, 12:22
Official

Good afternoon Haley

Thank you for bringing this matter to our attention.

I hereby confirm that your complaint will be forwarded to the field management team.

You will be contacted soonest.

Kind regards

Jewellery Customer Care