RING QUALITY & BAD SERVICE - PATHETIC!!!

This is now my second review on the same company. Pathetic!

My Fiancé and I have been engaged since the 29th June 2021. He obviously purchased a ring that was 2 sizes bigger than my actual finger size. We took it back to the American Swiss store in Westwood Mall, booked it in & were told we would be contacted in 10-14 working days. The Looting then started a few days after in DBN and we were completely tolerant and patient with the store. Mind you, not a single person got back to us to inform us, this is what’s going on and the ETA would now be extended to a month. It took a whole REVIEW on “Hello Peter” for them to get work done. Anyway, We then picked up my ring towards the end of July and a very nice lady (not sure what her name was, but she was from the Workshop Branch in DBN) apologized for all the drama caused by the Westwood Mall branch and advised us to please come to Town the next time.

Off we went. Enjoying being engaged. This morning (3 months later…) I took a look at my ring and one of the stones have fallen off.

Ofcourse I’m ****ed off! I can’t wait to express my frustration and anger to the Westwood Mall this evening! Wish them Luck!, they’re going to need it. I’ve had ENOUGH!

This is Unacceptable. You can ***** a person around the first time, but continue to do it and you’ll obviously loose business! The customer service is terrible! I’ve been trying to get ahold of the call center to find out what the procedure would be (to see if there’s another route) and I’ve been waiting to speak to someone for the past 20 minutes.