IS
Izandre S

1 reviews | Active since Feb 2015

25 Feb 2015, 13:28

Ring is not silver

In december 2014 me and my fiance' went to Ilanga mall's Branch to purchase a wedding ring for our wedding on 14 february 2015, as do all woman I took my time on deciding which ring to take and then I decided on a 3band silver ring, i repeatedly asked the sales lady if it is real silver, due to the fact that I cannot by any means wear **** jewelery, like brass or bronze or anything like that, and she assured me that it's real silver. So my fiance' then bought the ring. So we stowed away the ring in a safe, so that it would not be harmed or anything. Then on our wedding the 14th of February 2015, we exchanged our vows, and as do normal he put on my wedding band. So the wedding went on and the whole night my hand was itching. So the next day whilst cleaning up the venue, i took my wedding ring off, and there it was, under the ring there was blue, asif engraved in my skin. I instantly knew that the ring was not real silver. So I would like to place a formal complaint against this company, this ring was suppose to be a happy memory of my wedding day and the only thing I have is a almost black ring that makes my finger turn blue.

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Replies (1)
American Swiss
American Swiss's reply25 Feb 2015, 14:22
Official
Hello izandre,

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Customer Service Representative. They will be in contact with you shortly with assistance in resolving this issue.

Kind Regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant