Reverse my Money

On Tuesday (27/11/2018) I visited a Randburg store to pay for my laybye I gave Palesa my previous receipts she never confirmed anything with me she just processed the payment and gave me back my receipt. I left without checking and when I got home I was shocked to see that she paid my things to a wrong customer. I went back on Wednesday and she called the customer service while I was there and she was advised to ask her Manager to log a reversal, she took my numbers and told me that she will call me back. I only went back on Friday(30/11/2018) after realizing that the lady is so relaxed. When I got there she was busy and only informed the Manager at that moment. The Manager told me that she need to locate which store the customer who received my payment is with and she will call me back as soon as she got feedback and I must not worry they will take the money from the store as its not my fault but upto now(04/12/2018) I haven't received any communication from them. I am highly disappointed because of a simple mistake People don't want to take accountability. I tried to be understanding but I cannot afford to be going to their store without getting any help. How can a reversal take up all the time in the world huh?