Resizing Nightmare!!! ASJ ERM

On Sunday 5/9/2021, I took my engagement ring back for resizing, needs to be made x2 sizes smaller. After getting the notification for collect today, 8/9/2021, I arrived only to find out that there was an error in capturing the of my query. Instead of making it smaller the instructions read that it needs to be made bigger!! After already paying an amount of R340 for resizing, I decided to try it on in store, to my surprise the ring was bigger than before 🤦🏻♀️😡!!!

They told me that they are going to send it back with the correct instructions but I have to wait another Week!!!! This was an unnecessary horrible experience!!! I had to make arrangements for my child to be collected from school, as I would’ve been late, and that was all for NOTHING!!! I have to pay for the cost of THEIR silly mistakes!!! I had to pay a cancellation fee for my photo shoot, cause I have no ring!!!!

There better not be any issues with the diamonds after this or We will demand a refund!!!