TN
Tammy N

1 reviews | Active since Dec 2018

07 Dec 2018, 23:34

Resizing

American swiss/Sterns jewellery shop is most probly the worst shop to purchase jewellery from especially when it comes to resizing i purchased my wedding band at the shop the salesperson who helped us told us that she would order it in my size just to find out that when my ring got to the store it had to be resized thats not all i had a 3 piece set so when we asked her how much it would cost to resize she told us it would be R200 per ring indivually so which means i had to pay R600 to have it resized i mean its a total rip- off compared to when my fiance bought my engagement ring last year at the same store and when we had it resized it only cost us R70 i would definitly not recommend them to anybody i am totally dissapointed in their poor service ..

0
Replies (2)
American Swiss
American Swiss's reply10 Dec 2018, 12:23
Official
Hi Tammy 

You complaint is noted. Kindly advise as to which American Swiss store you are currently dealing with.

Kind regards
Jewellery Customer Care


Best regards,

TN
Tammy N's update12 Dec 2018, 10:12
Reviewer Update
Sterns/American Swiss Cape Gate Mall