Reported a crime and was ignored

Back in December I noticed some irregularities on my account and contacted you, initial support was pretty stupid and did not actually solve the problem so I requested an audit of my account, which yielded very interesting information, information about how you guys have been steeling from me since at least 2014.

I purchased a phone from the Hi store, which as per your policies is only available on the 12 month facility, which was the one and ONLY time I used it, yet it took 22 months for said phone to be paid off, and even without further purchase more interest charges where being levied on an account that is meticulously managed.

Once I was done inspecting, I realized the reason for this is the Legal Aid benefit or whatever it is you call it, you guys have not only been writing that onto the 12 month facility, BUT also charging interest against it.

Now I reported this a month ago already and have gotten no response, I rep**** 5 times over the last 2 weeks and have been ignored the whole time, so while the usual lame old excuse of "system error" may apply to the previous years, yesterdays statement generation ONCE AGAIN wrote an interest charge to my 12 month facility along with the Legal aid thing.

As I reported this on the 20th of February already, and have been ignored, this is no longer a "system error" this is willful and intentional theft, as a major issue in your system has been reported to you, and CLEARLY NOTHING has been done about it, other than ignoring the reporter, hoping he will go away, sorry but that is not the case, I am not in the mood for a major fight, so I would much rather deal directly with you, but as it stand now, owing to your actions, or in fact inactions, this is actually a legal issue now, its an issue of intentional theft on your part.

So can we please get this sorted out as soon as possible, it most certainly is in your best interest, as I can guarantee you that if it is happening to me, it is happening to others, and do you really want to be going the way of the Gatsby